We carried out a review of the data available to us about Caremark (Sevenoaks & Tandridge) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremark (Sevenoaks & Tandridge), you can give feedback on this service.
Caremark (Sevenoaks & Tandridge) provides personal care and support to older people and people with disabilities living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of our inspection 4 people received personal care.
People’s experience of using this service and what we found
The risk assessments were generic and not specific to the person’s individuals needs. Incidents were not always reviewed by the registered manager to check for trends and themes. We have made a recommendation around this. Staff however were aware of the risks associated with people’s care and what to do if there was an incident.
People were asked for feedback and had the opportunity to influence changes to their care package. However, the audits were not always robust in identifying that risk assessments were not detailed and specific to the person. The registered manager told us they were taking steps to address this.
There were sufficient numbers of staff to provide care. There was travel time in between calls and staff stayed for the full length of the call. There were systems in place to monitor whether staff were late for a call or if they had not turned up for a call.
Care plans reflected information on the person’s background and their wishes around care. Staff were aware of the care that people needed. Staff also communicated the needs of people through care notes and meetings.
Systems were in place to ensure that staff received appropriate training and supervision to ensure that safe and effective care was delivered. People fed back that staff were caring and considerate towards them. People maintained good relationships with staff and were treated in a dignified and respectful way.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection
This service was registered with us on 22 December 2021 and this is the first inspection.
Why we inspected
This inspection was also prompted by a review of the information we held about this service and as part of our inspection scheduling for newly registered services.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.