About the service:• North London Bikur Cholim Limited is a domiciliary care agency. It provides personal care to people in the Jewish Orthodox community living in their own houses and flats in the community. It provides a service to younger and older adults, people with physical disabilities, sensory impairments, mental health needs, learning disabilities or dementia.
• The provider has one domiciliary care agency within their registration.
• The service’s office is based in Stamford Hill, and personal care is provided to people in surrounding areas.
• At the time of the inspection it was providing a service to 22 people.
People’s experience of using this service:
• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was very safe.
• People's risks were assessed and strategies put in place to mitigate the risks.
• People's likes, preferences and dislikes were assessed and care packages met people's desired expectations.
• Relatives provided consistently positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led.
• People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.
• People and their relatives were involved in the care planning and review of their care.
• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.
• The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good".
• More information is in our full report.
Rating at last inspection:
• Good (report published 6 September 2016)
Why we inspected:
• This was a planned inspection based on the rating at the last inspection.
Follow up:
• We will continue to monitor the service through the information we receive.
• We made a recommendation in our inspection report, which we will follow up at our next inspection.