Background to this inspection
Updated
22 September 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
This inspection was carried out by one inspector.
Service and service type
Eirenikon Park Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We reviewed information we had received about the service since the last inspection.
During the inspection-
We spoke with seven people who used the service and one relative about their experience of the care provided. We spoke with five staff members as well as the provider and registered manager.
We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection –
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.
Updated
22 September 2021
About the service
Eirenikon Park is a care home registered to provide accommodation and nursing or personal care. Eirenikon Park accommodates up to 13 people in one adapted building. At the time of the inspection there were 12 people living at the residential service. The provider also operates a domiciliary care service, which provides personal care to people in their own homes. We did not look at the domiciliary care service during this inspection.
People’s experience of using this service and what we found
People were relaxed and comfortable with staff and had no hesitation in asking for help and support from them. Staff were caring and spent time chatting with people as they moved around the service. People said; “Lovely Place to live” and ‘I like living here.”
The service had suitable safeguarding systems in place, and staff knew how to recognise and what to do if they suspected abuse was occurring.
Food offered and provided at lunchtime was piping hot, a good choice and appetizing. People spoken with said the food was; “Food is gorgeous!” and “lovely!” People said they had a choice of meals and snacks.
There were sufficient trained and qualified staff on duty to meet people’s needs. The registered manager informed us they were in the process of recruiting additional staff to support people.
The building was clean, and there were appropriate procedures to ensure any infection control risks were minimised. All equipment was checked and serviced regularly.
Cleaning and infection control procedures had been updated in line with COVID-19 guidance to help protect people, visitors and staff from the risk of infection. Suitable visiting arrangements were in place for families to visit as per current government guidance.
Care plans included risk assessments and guidance for staff on how to meet people’s support needs. Risk assessment procedures were satisfactory so any risks to people were minimised. People received their medicines safely and on time.
The service was managed effectively. Staff were working well together, and one staff said; “They (the registered manager and provider) are both supportive and have been here nearly every day during the pandemic to make sure we are all ok.” There were appropriate audit and quality assurance systems in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 30 December 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Eirenikon Park on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.