Vibrance - 2 - 3 Orchard Close

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s needs were met in relation to equality and diversity. People told us they received person-centred support. Staff told us they felt supported by the provider, for example through supervision and team meetings.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were generally positive about the service. They told us they were asked for their views. A person told us, “We get asked how we feel about the service and about holidays.” Another person told us they took part in residents meetings and that they ‘make plans’ in these meetings. A person wrote on their survey, “My personal needs are catered for.” We observed staff supporting people to make choices. For example we saw a staff member asking a person how they wanted their lunch prepared.

The provider had various policies and procedures in place to help ensure equity in experiences and outcomes. These included a policy about how to support people in a way that met their needs in regard to equality and diversity. Surveys were carried out by the provider and residents meetings were held. These gave people the opportunity to give feedback and talk about issues that were of importance to them. People's cultural, ethical and spiritual needs were captured in care assessments which included dietary requirements and whether they wished to attend their chosen place of worship.

The registered manager explained how they ensured people had equal experiences and outcomes through the care they received. They told us, "I have a diverse staff team. There is no issue here. There are dietary needs, we have special days of celebration. We do themed nights. In relation to LGBT, it opened our eyes in relation to someone going through gender change. It taught us a lot. At the time I had 2 members of staff could not get on board with that. I had to teach them to leave their views at the door. They [people using the service] have to be supported. I think it is like a family home.” Staff told us they had regular supervision meetings with their line manager and there were staff team meetings. Both of these gave staff the opportunity to discuss issues related to people and how they could be best supported.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.