The Care Quality Commission
  • Care Home
  • Care home

Archived: Tullyboy

Overall: Good read more about inspection ratings

2 Inlands Close, Pewsey, Wiltshire, SN9 5HD (01672) 562124

Provided and run by:
Mrs C Howie & Mr M Howie

Important: The provider of this service changed. See new profile

All Inspections

16 and 23 October 2015

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 and 23 October 2015 and was unannounced. The inspection was completed by one inspector.

Before the inspection, we reviewed information we hold about the service, including previous inspection reports and notifications sent to us by the provider. Notifications are information about specific important events the service is legally required to send to us.

During the visit we observed the care and support people received as they were not able to verbalise their opinion of the service. We spoke with the registered manager, team leader and two care workers. We also contacted health and social care professionals to find out their views of the service provided.

We spent time observing the way staff interacted with people who use the service and looked at the records relating to support and decision making for three people. We also looked at records about the management of the service.

26 November 2013

During a routine inspection

Although people living at Tullyboy were not able to tell us themselves about how they were consulted or supported, evidence suggested that the staff were dedicated to involving and supporting them in how they wished to live their lives. We found that people's health and welfare needs were being met and that the support given was individualised and person centred.

We found that systems were in place to protect people from possible abuse and that the registered manager and staff had an awareness of safeguarding issues. The home was found to be clean and tidy and appropriate systems were in place to maintain hygiene.

Evidence indicated that staff received appropriate training and support to be able to meet people's needs and we found that the quality of the service was being monitored and systems were in place to ensure people's welfare and safety.

29 November 2012

During a routine inspection

When we visited Tullyboy, the service was supporting four people. We met all four people who had a learning disability and some physical and other cognitive impairment. One person was able to answer questions for us. We asked if they were happy at the home and they said "yes." We asked if everyone was kind to them and they said "yes." We asked if they liked the food and they said "yes."

We were not able to communicate effectively with the other three people and so we observed staff supporting them. Staff treated people with kindness and affection. Staff knew people well and how to support them. People had personalised bedrooms and the home was designed around them. Care was person-centred and effective. When we arrived at the home and sat with a member of staff to have coffee, the two people in the sitting room joined us.

Staff understood people's choices for everyday decisions like what to wear, what to eat and if they wanted to go out. Important decisions, such as where to live and visits to hospital, were managed in line with the provisions of the Mental Capacity Act 2005. Care plans reflected the person being supported and how to support them. There were sufficient staff who were experienced, trained and skilled to undertake their roles.

The service maintained good records about running the service, including personnel records and all maintenance files. Medicines were managed safely and effectively.

23 May and 7, 8 June 2011

During a routine inspection

Due to some people not being able to communicate verbally we were not able to obtain everyone's views on the service provision. However, we were able to observe staff interaction, people's body language and facial expressions.

We saw that people were relaxed in their environment. The service was homely, well maintained, clean and tidy throughout.

Staff interacted positively with people and it was evident that they had a good underpinning knowledge of how to meet people's needs.

Staff confirmed that they received appropriate training and felt competent to carry out their duties. They said that they were well supported and although they did not receive regular formal supervision, records demonstrated that informal supervision took place on a regular basis.

We saw that systems were in place for monitoring health and safety and the quality of the service.

We were unable to access staff recruitment files on the day of our visit. However, we requested that documents were forwarded to us at a later date. We spoke to staff about their experiences of the recruitment and induction process.