The Care Quality Commission
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Archived: Choice Support - 31 Beach Road Also known as Subject Sent Categories

Overall: Good read more about inspection ratings

31 Beach Road, Hayling Island, Hampshire, PO11 0JB (023) 9246 2580

Provided and run by:
Choice Support

All Inspections

11 April 2016

During a routine inspection

This inspection took place on 11 April 2016 and was unannounced. The last inspection took place in September 2013 when three breaches under the Health and Social Care Act 2008 were identified. We found at this inspection that these issues had been addressed.

31 Beach Road is registered to offer support and accommodation for up to nine people who have a past or present experience of mental ill health. On the day of our visit there were six people living at the home.

There was a registered manager in place; however they had left in March 2016. The new manager told us that they will be applying for registration. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are “registered persons”. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were very happy with the care and support they received and if not they were happy to tell staff of any issues.

People were well supported and encouraged to make choices about what they ate and drank and could help themselves at any time.

The care staff we spoke with demonstrated a good knowledge of people’s care needs, significant people and events in their lives, and their daily routines and preferences. Staff also understood the provider’s safeguarding procedures and could explain how they would protect people if they had any concerns.

Staff told us they enjoyed working in the home and were a close, long standing group of staff.

Staff described management as supportive. Staff confirmed they were able to raise issues and make suggestions about the way the service was provided.

The service was safe and there were appropriate safeguards in place to help protect the people who lived there.

People were able to make choices about the way in which they were cared for and staff listened to them and knew their needs well. Staff had the training and support they needed.

There was evidence that people and staff had been involved in reviewing support plans.

Recruitment practices were safe and relevant checks had been completed before staff worked at the home.

People’s medicines were managed appropriately so they received them safely

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). Appropriate mental capacity assessments and best interest’s decisions had been undertaken by relevant professionals. This ensured that any decisions were made in accordance with the Mental Capacity Act, DoLS and associated Codes of Practice.

The service was also meeting the requirements of the Mental Health Act 1987 (2007) (MHA) as some people were being cared for under the MHA.

People accessed the local community on their own and they were free to come and go from Beach Road with the caveat that they told staff when they were leaving and an expected time of return.

They also participated in shopping for their own food needs.

There was a quality assurance system in place which meant that the service was able to monitor, review and adapt.

25 September 2013

During a routine inspection

We spoke to five people about their experiences of living at Choice Support - 31 Beach Road. We also spoke to two health and social care professionals who were involved in arranging placements for people at the home. We also spoke to the staff member managing the home at the time of the inspection and to three support staff as well as the provider's regional manager.

People told us they liked living at the home. People said they were able to make their own choices in their daily lives. People said they were consulted about the arrangements for their care and support. One person said, 'They do all they can to support you.'

We saw the home had information about people from referring agencies and that this was incorporated into care plans. Clear guidelines were recorded of how the home supported people in accessing the community but within the bounds of any formal restrictions.

The home supported people to take their medication. Records were maintained of any medications being handled by the staff. People were supported to develop independence in managing their own medication.

Each person had their own bedroom with their personal belongings. We noted that areas of the home were showing signs of wear and tear.

The home was adequately staffed. Training and supervision was provided to staff.

The home asked people for their views of the service they received and people were able to express their views at the monthly residents' meetings. We noted that appropriate action was not always taken to review the home's practices when incidents occurred.

10 September 2012

During a routine inspection

We spoke to four people living at the service. Each person said they were treated with respect and with dignity. People said choice was available in how they spent their time. This included day time activities and choices about meals.

People described how they were involved in the daily routines of the home and that they were able to contribute to some of the decision making. For example, people said they were involved in helping clean the home and in planning the menus as well as helping with some of the cooking tasks.

We were told by people that there were regular house meetings where issues and decisions about the home were discussed.

People said the home enabled them to develop independent living skills, although one person said they would prefer to live in their own accommodation. People said they were able to involve themselves in different activities such as visiting friends and family, going to local attractions and pursuing occupational interests.

Three of the four people we spoke to said they felt fully supported with their care needs and in developing daily living skills.

People said the home's staff were approachable and supportive. People were aware they had a support plan and said they were consulted about this. One person said they were not supported in the way they wished and were not aware they had a support plan. However, the person's care records showed they were consulted.

Each person we spoke to said they felt safe at the home. They said they had a key to the home and to their room which made them feel secure. People said the home was in a quiet area and that the atmosphere at the home was calm.

People told us they considered the home to have enough staff on duty to meet their needs. This included night times when the home had one staff member on 'sleep in 'duty. People were aware of how to ask for help at night by contacting the night staff.

16, 19 May 2011

During a routine inspection

During our visit we spoke with three people who live at the home, three staff and the manager. Following the visit we received calls from eight relatives and we spoke with them about their thoughts and experiences of Beach Road.

People told us that they were happy at the home; they have their own room which they can lock as well as access to communal areas such as the kitchen. They like being able to prepare their own meals and having a choice about shared meals. They have access to local facilities such as the bowls club and local colleges. Some people enjoy the walk for health.

They like the interaction with the staff. People told us that they are supported well by staff to be as independent as possible and look forward to a time when they can hopefully live on their own. They are involved in the running of their home at Beach Road and can speak to staff either at their one to one meeting, 'house' meetings or simply knock on the manager's office door. We were told that 'All the staff are approachable and have a good sense of humour'.