People living in the home told us they were happy living there. It was their home. They had their own bedrooms and had a key for their doors. They told us staff were very good and helped them all the time.
They had meetings to discuss their care and how they wanted people to help them. Other people can join in their meetings when they ask for this.
People told us they had a key worker who helped them achieve the things they wanted to do. They organised their activities and had a personalised daily living plan. There were organised activities everyone enjoyed such as going on holiday and celebrating birthdays. They said they had been on holiday this year. People also enjoyed their personal activities. One person said he liked to go to Burnley football matches. He did a paper round. Another person told us she went home regularly to see her mum.
People told us they had the help from other people such as their GP and from social and health care professionals. They considered staff were helpful, friendly and nice. They talked about the choices they made. They discussed any possible difficulties they may have and what to do in this event.
People knew how to keep safe and what to do if they have any problems. They discuss this at their meetings. They also knew procedures they must follow to keep safe such as fire procedures. They had information about their rights and their own house rules they agreed on.
When they need new staff they can help the manager choose the people they want. They can interview people and can also choose their key worker.
People told us they were involved in decisions about how the service is run. They took part in discussions when any improvements or changes they wanted or needed were being planned for. People told us the manager and staff listened to them.