Saxon Lodge Residential Home Limited

Updated 24 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 10 February 2022 and was unannounced.

Updated 24 February 2022

About the service

Saxon Lodge is a residential care home providing personal care to 15 older people some who may be living with dementia, at the time of the inspection. The service can support up to 23 people in one large adapted building.

People’s experience of using this service and what we found

People told us they were happy and felt safe living at the service. The service had a manager in post who was completing their registration with CQC. They had previously been the registered manager at the service but had de-registered while they took a leave of absence. An interim manager, from one of the provider’s other services had been based at Saxon Lodge during their absence.

Potential risks to people’s health, welfare and safety had been assessed and there was guidance in place to mitigate risks. Accidents and incidents had been recorded, analysed and action taken to reduce the risk of them happening again. People received their medicines as prescribed.

Staff had been recruited safely and there were enough staff to meet people’s needs. Staff had received training appropriate to meet people’s needs. People’s health had been monitored and staff had referred people to healthcare professionals when required. Staff followed the guidance given to keep people as healthy as possible.

People were supported to eat a balanced diet. People’s dietary needs were catered for including pureed meals. People had access to activities they enjoyed and kept them as active as possible.

People met with the manager before they moved into the service to make sure staff were able to meet their needs. People were treated with dignity and respect. People were supported to express their opinions on the service and be involved in developing their care plan. People’s end of life wishes were recorded. Staff worked with GP’s and district nurses to support people at the end of their lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a complaints policy in place. People told us they knew how to complain, there had been no formal complaints since the last inspection. The environment had been developed to support people living with dementia following good practice guidelines. People were given information in a way they could understand.

Checks and audits had been completed on the quality of the service and action had been taken when shortfalls were found. The manager attended local forums and training sessions to keep up to date with developments and continuously improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (published 27 March 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.