16 October 2013
During a routine inspection
We spoke to nine people who all told us how happy they were living at the home. One person said "I have been here twice before while my family were away and I look forward to coming back again".
We reviewed five care plans and noted that care was planned and delivered around each person's care and support needs. We saw that detailed risk assessments were in place in relation to people's daily living needs. This ensured the care and support that was given was safe.
People told us they enjoyed their meals at the home and there was always plenty of choice. One person said "I really enjoy the meals, particularly the roast dinners".
We observed there were effective systems in place to reduce the risk and spread of infection. We noted the home was clean and tidy and free from noxious odours. We saw that staff had received training in infection control and had signed to say they had read and understood the infection control and health and safety policies.
Staff told us they were supported in their roles and attended regular supervision and staff appraisal sessions. We saw that staff were skilled and able to spend time with people. People said "The staff are wonderful and can never do enough for you" We saw evidence that the quality of care was being continually monitored and learning was implemented by staff who took on board people's comments and the outcomes of various audits.