SummerHill

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Care was person-centred and promoted people’s dignity, privacy, and human rights. Care was focused on supporting people to remain independent. Staff supported people to engage in their local community and maintain relationships with friends and family.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to have choice and control over their care and support. Care was tailored to meet individual needs to support their independence and wellbeing. People were supported to maintain relationships with family and friends and to access the local community for activities. One person told us, “I went shopping yesterday with my mum, and had my hair done at the hairdressers.” 2 people were supported to attend a weekly faith service and joined in with the faith community.

Staff knew people’s preferences and how they wished to be supported. Staff promoted positive outcomes for people by encouraging them to live full and active lives. One member of staff said, “We have a discussion ever Monday and plan the week ahead for any activities or outings people want to achieve for the week.”

We observed people were given choice how they wished to spend their time and staff supported them with activities they wished to do. Where specialist equipment was needed to aid people’s independence this was in place.

People had person centred care plans. The provider was implementing a computer-based care planning system, we discussed the importance of retaining the person-centred information for people. Staff worked with individuals as their key workers to discuss their care needs and to plan how they wished to fulfil their days. Some people chose to attend day centres to join in activities they enjoyed, and this was facilitated for them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.