• Care Home
  • Care home

Dapplemere Nursing Home

Overall: Good read more about inspection ratings

Shepherds Lane, Chorleywood, Rickmansworth, WD3 5HA (01923) 283972

Provided and run by:
Dapplemere Nursing Home Ltd

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 1 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was conducted by two inspectors, a medicine inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Dapplemere Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Dapplemere Nursing Home, is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 28 July 2022 and ended on 09 August 2022. We visited the location’s service on 28 July 2022.

What we did before inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We did not ask the provider to complete the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service and seven relatives about their experience of the care provided. We spoke with nine members of staff including the registered manager, director, provider, catering and care staff.

We reviewed a range of records. This included four people’s care records. We observed medicine administration and reviewed associated records for 15 people. We looked at four staff files in relation to recruitment and staff supervision, and one agency staff record. A variety of records relating to the management of the service, including audits, staff training, policies and procedures were also reviewed.

Overall inspection

Good

Updated 1 September 2022

About the service

Dapplemere Nursing Home is a residential care home registered to provide accommodation and personal and/or nursing care for up to 22 people. Some people may be living with dementia. At the time of our inspection there were 16 people living at the service.

The home is built over two floors. There are shared toilets and bathrooms on each floor. On the ground floor there is access to shared living areas and a large enclosed private garden.

People’s experience of using this service and what we found

Relatives told us the home required decoration. The registered manager told us this was being addressed and shared a refurbishment programme which included new soft furnishings and decoration.

People and their relatives were happy with the care provided. One person told us, “The staff are great, everything about the place here is top notch.” Relatives comments included, “The best thing about the service is the friendly staff.” and, “The nurses and carers show nothing but care for the residents.” Another relative told us, “It has a homely feel which is good, and the food is great.”

Care plans and risk assessments were completed and were regularly reviewed and updated. The information within the records provided guidance for staff to provide person centred care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff, people and their relatives spoke highly of the registered manager. Feedback from one relative included, “I have seen the registered manager many times, they are very hands on.”

A quality assurance process was in place which supported driving change and improvements in the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 01 March 2018.

The service was registered with us on 19 April 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.