Primrose Bank Care Home

Updated 20 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 05 February 2021 and was announced. The inspection was carried out by one inspector.

Updated 20 February 2021

About the service

Primrose Bank Care Home is a residential care home providing personal care for up to 44 older people. There were 39 people using the service at the time of the inspection. The service is provided from a large property close to the town centre, with communal areas and provides people with their own private bedrooms.

People’s experience of using this service and what we found

People received safe care and were protected against the risk of abuse and avoidable harm. Staff assessed and managed risks to people to help keep them safe. Staff managed people’s medicines safely and kept the home clean and hygienic.

People were cared for by staff who were well supported and had the right skills and knowledge to meet their needs effectively. Staff helped people with their healthcare needs and worked well with external healthcare professionals. The provider had done a significant amount of work to ensure they met people’s nutritional needs and worked with them to make sure food provision also reflected their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated well, with kindness and compassion by staff who respected their privacy and dignity and promoted inclusion. The service supported people to be as independent as they were able. We received positive feedback about the caring approach of staff.

The service put people at the centre of the care they received. Staff used detailed assessments to identify people’s needs and preferences and worked to ensure people were happy with the care they received. If people were not happy, they were confident they could speak with staff to make improvements. The service made sure people were supported to communicate and supported people with activities to enhance people’s wellbeing.

The service was led by a registered manager who people felt was approachable and caring. People felt the care they received was of a good standard and liked living at the home. The registered manager understood their responsibilities and monitored the quality of the service using a range of systems.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 01 April 2019) where we found a breach of regulation in respect of medicines management. Following that inspection, the provider submitted and action plan to tell us how they were going to make improvements. At this inspection, we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.