• Care Home
  • Care home

Hazelford Care Home

Overall: Good read more about inspection ratings

Boat Lane, Bleasby, Nottingham, Nottinghamshire, NG14 7FT (01636) 830207

Provided and run by:
Hazelford Care Home Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 23 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Hazelford Care Home name is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Hazelford Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 months and was in the process of submitting an application to register.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people about their experience of living at the home. We also spoke with 2 relatives and 1 visitor. We observed interactions between staff and people. We spoke with 9 members of staff including the manager, care staff and auxiliary staff. We sought feedback from 2 healthcare professionals who worked closely with the home. We reviewed 3 care plans and associated records. We looked at 2 staff files in relation to recruitment. We checked how the home managed medicines. We looked at documentation in relation to the running of the home, including policies and audits.

Overall inspection

Good

Updated 23 June 2023

About the service

Hazelford Care Home is a residential care home providing personal care to 17 people aged 65 and over at the time of the inspection. The home can support up to 36 people across two floors.

People’s experience of using this service and what we found

People were kept safe by processes in place to protect them from harm, injury or abuse. Risks associated with health conditions were managed and mitigated well. People were supported with their medicines safely. There was high use of agency staff, however they were regular staff who had got to know the people living in the home. The home was clean and risks associated with infection were managed.

People’s individual diverse needs were assessed, and staff were guided to support people with these. Staff received training appropriate to their roles. People were happy with the food and had been involved in setting up menus. People were supported to keep hydrated and nourished. Staff supported people with their health and wellbeing, ensuring they were seen by the appropriate medical professionals when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home had a new manager in post who people and staff spoke about positively. There had been significant improvements made by the management team to ensure a high quality of care was delivered.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This provider registered with us on 24 March 2022 and this is the first inspection of this service under the new provider. The last rating for the service under the previous provider was good, published on 21 April 2021.

Why we inspected

The inspection was prompted in part due to concerns received about the standards of care delivery and medicines management. A decision was made for us to inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hazelford Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.