1 November 2012
During a routine inspection
People had complex needs and were not all able to tell us about their experiences. We used different methods to help us understand their experiences which included observation.We observed good interactions between staff and people living there, people smiled and they looked happy.
People who could speak with us told us positive things about the home. One person said "It is really good here I am happy". Another person said "It is good". A relative said "The home is excellent I can not praise it enough".
People's needs had been assessed by a range of health professionals including doctors and the optician.This meant that people's health care needs had been monitored and met. People were supported by staff to engage in the activities that they enjoyed.
Risks with eating and drinking had been identified and managed to prevent choking and malnutrition. People were given choices about the food and drinks provided.
We saw that medication systems were safe and people had been given their medication as it had been prescribed by their doctor.
Recruitment processes ensured that staff employed were suitable to work with the people living at the home which protected them from harm.
Records and staff both confirmed that systems had been used to monitor how the home had been run.