6, 7 January 2014
During a routine inspection
We visited a supported living project where we met and spoke with one person who used the service. A majority of people who resided within the supported living project were out accessing activities within the community supported by staff employed by Lifeways Community Care (Oadby). The person we spoke with spoke positively of the support they received and told us they were supported to make decisions about their daily life, which were respected by the staff. The person's comments included: 'You get what you want. If I don't want to go out, I don't. Everything in his house (referring to their flat) is managed by me.' We met with and spoke with two support workers and two team leaders. We spoke with staff that supported people using the service, we found they had a good understanding of the needs of people and were aware of their role in promoting people's independence and decision making to influence their day to day lives.
We saw that people's needs were assessed, and support plans were in place, which were supported by risk assessments. This meant people received support in a way that met their needs and promoted their health, welfare and safety.
Staff told us they accessed a wide range of training which reflected the needs of people who used the service and provided them with the necessary knowledge to support people. Staff were confident in their role of reporting any concerns about people's welfare to the appropriate person being aware of their role in safeguarding vulnerable adults from abuse.
We found that there were systems in place to monitor the quality of the service, and make improvements where required, which was overseen by the quality team.