Background to this inspection
Updated
17 April 2019
The inspection:
We carried out our inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Our inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type: Abbeleigh House is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: The inspection was unannounced. This meant the provider and staff did not know we would be visiting.
What we did:
¿ The registered manager completed a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
¿ We observed how people received care in communal areas and during meal times.
¿ We spoke with six people who used the service, and two relatives. We spoke with the provider, registered manager, deputy manager, four care workers and an activity co-ordinator.
¿ We contacted the local authority safeguarding and contracts teams and used the information they provided when planning our inspection.
¿ We looked at seven care plans, six staff recruitment files and a variety of records relating to the quality and safety of the service.
¿ We reviewed all of the information we held about the service including statutory notifications. These are records of events and incidents the provider is legally obliged to inform us of.
Updated
17 April 2019
About the service:
Abbeleigh House a residential care home that was providing nursing or personal care for 38 people at the time of the inspection, some of whom were living with dementia. Accommodation was provided in a purpose-built home across two floors, with communal areas on each floor.
People's experience of using this service:
¿ People, relatives and care professionals told us staff were kind, friendly and helpful. However, we found that the service was not always responsive because the activities provided did not always keep people engaged.
¿ Care was personalised and tailored to meet people's needs. Staff knew people and their relatives well. People and their relatives were involved in the assessment of their needs and planning of their care.
¿ The service was safe, clean and well maintained. Risk assessments were completed and staff had received training in the safeguarding of adults. Staff knew the procedures to follow in the event of allegations or suspicions of abuse.
¿ The design of the home and the facilities available took into account the needs of people who used the service.
¿ Staff received support, supervision and training to enable them to provide care that people needed.
¿ People were supported with eating and drinking.
¿ Staff were caring and compassionate.
¿ People's medicines were well managed and people were confident they received their medicines as prescribed.
¿ The registered manager received support from the provider and deputy manager to be able to run service effectively.
¿ People and their relatives were asked for their views about the quality of the service. Actions were put in place to make improvements as a result of feedback.
¿ For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
¿ At the last inspection, published on 24, October 2016, the service was rated ‘Good’.
At this inspection, the rating for the service continues to be ‘Good'.
Why we inspected:
¿ This was a planned inspection which was based upon the previous rating.
Follow up:
¿ We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.