Archived: Avondale Rest Home

Updated 9 October 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was undertaken by one inspector on 20 and 21 August 2105 and was unannounced.

Before the inspection, we looked at information that we had received about the service. This included information we received from the local authority and any notifications from the provider. Statutory notifications include information about important events which the provider is required to send us by law.

During the inspection process, we spoke with three people who received a service, two of their relatives and two visiting healthcare professionals. We also spoke with the manager and four staff working in the service.

We looked at six people’s care and medicines records. We looked at records relating to four staff. We also looked at the provider’s arrangements for supporting staff, managing complaints and monitoring and assessing the quality of the services provided at the home.

Updated 9 October 2015

This inspection took place on 20 and 21 August 2015.

Avondale Rest Home is registered to provide accommodation for 19 older people who require personal care. There were 18 people living at the service on the day of our inspection.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were knowledgeable about identifying abuse and how to report it to safeguard people. Recruitment procedures were thorough. Risk management plans were in place to support people to have as much independence as possible while keeping them safe. There were also processes in place to manage any risks in relation to the running of the service.

Medicines were safely stored, recorded and administered in line with current guidance to ensure people received their prescribed medicines to meet their needs. People had support to access healthcare professionals. People had choices of food and drinks that supported their nutritional or health care needs and their personal preferences.

People were supported by skilled staff who knew them well and were available in sufficient numbers to meet people's needs effectively. People’s dignity and privacy was respected and they were supported by friendly and caring staff. People were supported to participate in suitable social activities.

Staff used their training effectively to support people. The manager and staff understood and complied with the requirements of the Mental Capacity Act 2005.(MCA) The manager was aware of their role in relation to Deprivation of Liberty Safeguards (DoLS) and how to support people so as to ensure they were not placed at risk of being deprived of their liberty.

Care records were regularly reviewed and showed that the person had been involved. They included people’s preferences and individual needs so that staff had clear information on how to give people the support that they needed. People told us that they received the care they needed.

The service was well led. People knew the manager and found them to be a strong presence in the service. People living and working there had opportunity to say how they felt about the service and the care it provided. Their views were listened to and actions were taken in response. The provider and registered manager had basic systems in place to check on the quality and safety of the service provided and to put actions plans in place where needed.