Archived: Norwood - 55 Edgeworth Crescent

Updated 18 November 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 25 October 2017, was unannounced, and was undertaken by one adult social care inspector.

The provider completed a Provider Information Return (PIR) in advance of the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Before the inspection, we checked for any notifications made to us by the provider, any safeguarding alerts raised about people using the service, and the information we held on our database about the service and provider.

The registered manager was on a short period of leave at the time of the inspection visit, but the local operations manager attended to support with the inspection process. During the visit, we spoke with the four people using the service and three staff members. We observed support being provided in communal areas of the service, and looked around parts of the premises.

We looked at care and medicines records for two people using the service and a range of management records such as quality audits, complaint records and staffing rosters. We also received feedback from the relative of one person, and a community healthcare professional. Following our visit, the registered manager sent us some further information relating to our findings.

Updated 18 November 2017

Norwood - 55 Edgeworth Crescent is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The service accommodates up to six people in one adapted building, with four people living there at the time of our visit. The service’s stated specialism is for people who have learning disabilities.

At the last inspection of this service, in August 2015, the service was rated ‘Good’.

At this inspection the service retained a ‘Good’ rating. We found the service to be well organised, and to support people to achieve good outcomes which improved their quality of life.

People using the service and their representatives provided positive feedback about the service. No-one felt improvements were needed.

The service continued to encourage people’s skills and independence. People had been supported to learn to safely travel to places by themselves, manage their own medicines, and undertake household tasks alone. Equipment had been installed to enable people to access their rooms more easily and keep them secure. People who travelled independently also now had safety alarms linked to the service.

People were still being empowered to express their views and make decisions about their care and support, as people were listened to and responded to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service had an effective complaints procedure that people used when needed.

People had developed positive and trusting relationships with staff who treated them well. People were supported by staff who had skills and knowledge relevant to their support roles. There were enough suitable staff working at the service to keep people safe and meet their needs.

Risks to each person’s health and welfare, and with how the service operated, were identified and managed. Safety was promoted in a way that supported people’s independence. People were supported to take medicines safely. The service followed safeguarding procedures when any abuse of individuals was suspected.

The service supported people to engage in activities that reflected their personal interests, and to develop and maintain strong links with the local community.

People were supported to maintain good health and eat a balanced diet. The service enabled community healthcare professional support to be acquired and followed where needed.

The provider and registered manager promoted a positive, open and empowering culture, both for people using the service and staff.

There continued to be a variety of quality and risk audits used to drive service improvements. Our overall findings, and a service improvement plan, showed these were being achieved.