Archived: Turning Point - Milestone

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

Safeguarding procedures were in place and staff were trained and understood how to safeguard the people they supported. Risks were assessed for people and actions were taken to address any risk promptly.

There were health and safety policies and procedures. Systems were in place for checking and maintaining high standards of health and safety.

Staff levels were adequate and allowed staff to respond to emergencies promptly.

Is the service effective?

People were involved in their care, support and treatment. The home worked closely with a team of multi-disciplinary professionals in the planning and coordination of their care and treatment. People's support plans were tailored to reflect their individual needs and the outcomes they wanted to achieve.

Is the service caring?

Staff understood the needs of people they supported. They treated people as individuals and showed understanding of their different circumstances. They spoke to people with respect. We saw positive interactions taking place.

Is the service responsive?

People were supported to participate in local activities and in the community. There was an effective joint working between the home and other professionals to ensure the service responded to people's needs. Support plans and risk assessment were reviewed monthly and reflected the changing needs of people.

Is the service well-led?

There was a range of quality assurance systems in place. Monthly review meetings, daily handover meetings, meetings for people using the service and staff meetings took place where the quality of service was discussed.

The service worked in close co-operation with the community mental health team to ensure that appropriate care and treatment was provided. They also worked with other agencies so that people had access to other types of support and were protected from harm. There were arrangements in place to protect people from unnecessary disclosure of personal information.

New staff received the training and support they needed to provide appropriate care and support to people using the service.