23 April 2013
During a routine inspection
We used a number of different methods to help us understand the experiences of people who used the service. During the day we sat with people who used the service and observed their daily activities including lunchtime and observed their interactions with staff. We spoke with staff and reviewed documentation including three care plans.
From what we observed and noted as part of the inspection staff cared for the people who used the service appropriately. Food and drinks were specially prepared to ensure that people had a nutritious and balanced diet. Comments from the expert by experience included that he was pleased to see that each person had a person centred plan and that staff tried to include everybody in the community as much as they could.
Medicines were safely administered. The provider had systems in place to assess and monitor the quality of service that people received.
There were enough qualified, skilled and experienced staff to meet people's needs. Staff had received appropriate professional development and training to ensure they could meet the needs of the people who used the service.