We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. About the service
Bloom House is a supported living location providing personal care to 2 people at the time of the inspection. The service can support up to 3 people.
People’s experience of using this service and what we found
Right Support: People had complete control of their care and how they wanted to be supported. Staff were aware of their responsibilities and ensured people were empowered to make decisions for themselves. We saw many examples of staff promoting people’s independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People received person-centred care of a high standard. Staff respected people’s privacy and promoted dignity. Staff had a thorough understanding of what support, needs and preferences each person had on an individual basis. People were supported by kind and caring staff.
Right Culture: The management team and staffing team all knew and valued the inclusive culture of the service. People had experienced positive, life altering results after receiving care and support from the service and staff. This had empowered their lives and led them to achieve goals they previously had not realised they were able to.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 11 February 2022 and this is the first inspection.
Why we inspected
We inspected to ensure the service experienced a first inspection and an official rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.