Allot HCS Kirklees

Allot HCS Kirklees is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 7 people using the service .

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 3 people using the service who received personal care.

People’s experience of using this service and what we found

People shared positive feedback with us about their experience of Allot HCS Kirklees. Care records provided staff with guidance on how to provide care to people. Staff were aware of people's dietary needs and supported people appropriately. Care plans included information about people's healthcare needs and any interventions or support they required. Staff asked people for consent before supporting them. People were able to make choices and their communication needs were identified and recorded in their care plans.

Staff were recruited safely. Staff had received appropriate training to enable them to meet people's needs. People were treated with kindness and had positive relationships with staff.

Complaints and concerns were logged and investigated. The registered manager had carried out investigations in response to any concerns they received. There was a culture of learning from incidents when things went wrong. The service responded to any changes in people’s care promptly.

Systems and processes were in place to protect people from the risk of abuse. The provider had established systems to monitor the quality of the service and to organise and monitor calls. The provider worked in partnership with various other health and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 March 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.