Chartwell Hospital

Updated 27 February 2025

Chartwell Private Hospital is an independently operated Diagnostic and Treatment Centre. The facility includes outpatient consulting rooms with phlebotomy services on the ground floor, and a comprehensive endoscopy unit located in the basement. The endoscopy unit provides diagnostic procedures such as colonoscopy and sigmoidoscopy, alongside a diagnostics suite. The hospital operates seven days a week, catering to both NHS and private referrals for adults aged 18 and over. A registered manager, in post for four years, oversees the hospital, which is registered for diagnostic and screening procedures as well as the treatment of disease, disorder, and injury. On 12 October 2023, the hospital was assessed with a focus on diagnostic imaging but was not given a rating. Previously, in March 2022, the hospital was evaluated across Diagnostic Imaging, Medical Care, and Outpatient services, with all three areas rated as requires Improvement. In July 2024, the hospital was reassessed in these areas, focusing on the key questions of safe and well-led. Whilst Diagnostic Imaging remained rated as requires Improvement, Outpatients and Medical Care showed improvement, achieving ratings of "Good."

Updated 11 June 2024

Chartwell Private Hospital is an independently run Diagnostic and Treatment Centre. The Hospital offers, outpatient consulting rooms with phlebotomy facilities on the ground floor, an endoscopy unit covering diagnostic scopes of all types, including colonoscopy and sigmoidoscopy with a diagnostics suite and MRI, situated in the basement. The hospital offered services 7 days a week. They provided services for both NHS and private referrals for adults over the age of 18. The hospital had a registered manager in post for 4 years and was registered for diagnostic and screening procedures and treatment of disease, disorder or injury. The hospital was previously inspected on 12 October 2023 diagnostic imaging was inspected but not rated. The service was last rated in March 2022 which inspected diagnostic imaging, medical care and outpatient. We commenced a focused announced inspection looking at safe and well-led domains for diagnostic imaging, medical care and outpatients. During the inspection, we spoke with staff, leaders and people who use the service. We looked at care records, policies and other documents relating to the service. The service did not ensure patient safety checks were completed in line with guidance. The service did not share lessons learned from incidents. The service did not keep equipment clean and safe for patient use. The service did not always use effective systems to clean the MRI machine. Leaders did not operate effective processes for governance, information management and the management of risk, issues and performance. Policies were generic and did not reflect up-to-date national guidance. However, staff had up to date mandatory training and all staff had up to date DBS checks. Leaders had made improvements to the environment to ensure it was safe for patient use. During our assessment, we found concerns which resulted in a breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Updated 11 June 2024

Chartwell Private Hospital is an independently run Diagnostic and Treatment Centre. The Hospital offers, outpatient consulting rooms with phlebotomy facilities on the ground floor, an endoscopy unit covering diagnostic scopes of all types, including colonoscopy and sigmoidoscopy and MRI is situated in the basement. The hospital centre offered services 7 days a week. They provided services for both NHS and private referrals for adults over the age of 18. The hospital had a registered manager in post for 4 years and was registered for diagnostic and screening procedures and treatment of disease, disorder or injury. The hospital was previously inspected on 12 October 2023 diagnostic imaging was inspected but not rated. The service was last rated during the March 2022 inspection in which diagnostic imaging, medical care and outpatients were inspected. We commenced a focused announced inspection looking at safe and well-led domains for diagnostic imaging, medical care and outpatients. During the inspection, we spoke with staff, leaders and people who use the service. We looked at care records, policies and other documents relating to the service. The service did not always complete administration records accurately. People were not always having their physical health monitoring recorded when recovering from procedures. Leaders did not operate effective processes for governance, information management and the management of risk, issues and performance. Policies were generic and did not reflect up-to-date national guidance. However, managers shared learning with their staff about lessons learned following incidents. During our assessment, we found concerns which resulted in a breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Updated 11 June 2024

Chartwell Private Hospital is an independently run Diagnostic and Treatment Centre. The Hospital offers, outpatient consulting rooms with phlebotomy facilities on the ground floor, an endoscopy unit covering diagnostic scopes of all types, including colonoscopy and sigmoidoscopy and a diagnostics suite is situated in the basement. The hospital centre offered services 7 days a week. They provided services for both NHS and private referrals for adults over the age of 18. The hospital had a registered manager in post for 4 years and was registered for diagnostic and screening procedures and treatment of disease, disorder or injury. The hospital was previously inspected on 12 October 2023 diagnostic imaging was inspected but not rated. The service was last rated during the March 2022 inspection in which diagnostic imaging, medical care and outpatients were inspected. We commenced a focused announced inspection looking at safe and well-led domains for diagnostic imaging, medical care and outpatients. During the inspection, we spoke with staff, leaders and people who use the service. We looked at care records, policies and other documents relating to the service. The service did not always complete administration records accurately. People were not always having their physical health monitoring recorded when recovering from procedures. Leaders did not operate effective processes for governance, information management and the management of risk, issues and performance. Policies were generic and did not reflect up-to-date national guidance. However, managers shared learning with their staff about lessons learned following incidents. During our assessment, we found concerns which resulted in a breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.