The Care Quality Commission

Archived: Hainault

35 Lesney Park Road, Erith, Kent, DA8 3DQ (01322) 335252

Provided and run by:
Choice Support

All Inspections

9 May 2013

During a routine inspection

Hainault had four residents at the time of our inspection. Three people we spoke with told us by using sign language that staff looked after them well and supported them as and when needed in their personal care needs. One of them who had the ability to speak told us that 'I like this place, nice and clean'.

We found people's care and support needs were assessed and regularly reviewed. Staff understood people's care needs and knew how to protect them from risk and harm. We saw there were enough qualified and experienced staff to meet people's needs. There was evidence that quality monitoring audits had taken place on a regular basis, and that learning from the audits was taking place and necessary changes had been implemented.

28 September 2012

During a routine inspection

All the people we spoke with told us by using sign language that staff listened to and consulted them in decisions about their care and daily lives. They said that staff looked after them well and supported them as and when needed in their personal care needs. They said that they felt safe and were able to express their views and concerns to staff.