Archived: MCCH Society Limited - 20 Allington Way

During our inspection visit we spent time with two people in the dining room and the other person in the lounge. We saw that people were content in the home. We saw that staff interacted well with them and had established effective means of verbal and non-verbal communication with people who lived in the home.

Before people received any care or treatment, they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People's health, safety and welfare were protected when more than one provider was involved in their care and treatment.

There were effective systems in place to reduce the risk and spread of infection. The communal and domestic areas of the home looked clean and hygienic.

There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

People were made aware of the complaints system.