21 March 2013
During a routine inspection
People told us that they had been given information before they started to use the service and were visited by the registered manager. One person told us, "They (Registered Manager) always check that I am satisfied."
People said they felt safe and had no concerns about the care provided. They told us that they felt confident to express any concerns they might have.
We spoke with four staff members who said they received regular training, supervision and felt well supported.
We found shortfalls in the provider's record keeping. Which meant that there was insufficient evidence to show that people were being cared for safely and appropriately.