20 December 2013
During a routine inspection
We found that where possible people's consent had been obtained for care and treatment provided to them by the service. We saw that where appropriate best interest decisions had been made.
The records we saw showed that needs and risks had been identified. For example, we saw that risk assessments in relation to keeping people safe around one person, had been completed. These gave care workers information on how to manage the person's behaviour when they were becoming anxious. Care workers were able to tell us about people's needs and how they liked their care to be delivered.
People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.
Careworkers' files showed there were effective recruitment procedures in place. For example, we saw evidence that Disclosure and Barring Service (DBS) (criminal records) checks had been performed.
We found that records were accurate and fit for purpose. The manager told us that head office arranged for all archived records to be securely stored for the appropriate length of time.