5 December 2013
During a routine inspection
The manager told us that it had been decided to refurbish the home because people who lived there had said they wanted more bathrooms and toilets. People had raised this through their representatives on the ROC committee. This showed us that ROC consulted with and listened to the people who used the service.
Prior to our visit we had been informed by the service that a safeguarding process was in place regarding a member of staff. We discussed this at the inspection and were told that the matter had been concluded. We were told that the police were not pursuing their investigation and that the staff member had been subject to ROC disciplinary procedures.
Care workers that we spoke with knew the people they cared for well. They were able to tell us about people's likes, dislikes and particular needs. Appropriate medication adminsitration systems were in place.
We saw evidence that care workers received regular training, supervision and appraisal. We found that records were well maintained, accurate and fit for purpose.