Updated 16 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Bembridge House is a ‘care home’ which supports up to eight adults living with a learning and/or physical disability. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live a full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include, control, choice and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
There was a registered manager in post. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
What we did:
Prior to the inspection we looked at information we held about the service. This included previous inspection reports and statutory notifications. Notifications are specific events the provider must notify CQC about by law. We also asked the provider to complete a Provider Information Return (PIR). Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection we spent much of the inspection carrying out observations between people and staff as people were not able to give us their views about the service. As part of the inspection process we looked at one person’s care records and records relating to the management of the service including audits and staff training records.
We spoke with the registered manager, the manager, the deputy manager, two support workers and a relative.
After the inspection we received feedback on the service, via telephone calls to two relatives and via emails from two healthcare professionals, one social care professional, an independent advocate and the community musician who regularly visited the service.
Following on from the visit the registered manager also sent us additional evidence.