Background to this inspection
Updated
29 April 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by 1 inspector.
Service and service type
Care2Victory is a domiciliary care agency. It provides personal care to people living in their
own homes and specialist housing.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 06 April 2023 and ended on 11 April 2023. We visited the location’s registered office on 06 April 2023.
What we did before the inspection
We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke to the registered manager who was also the nominated individual during the inspection. We also spoke with 2 carers, 2 people who used the service and 2 relatives. We reviewed a range of records. This included 2 people’s care records and multiple medication records. We looked at 2 staff files in relation to recruitment and supervisions and a variety of records relating to the management of the service. We also looked at quality assurance records.
Updated
29 April 2023
About the service
Care2Victory is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 2 people using the service.
People’s experience of using this service and what we found
Systems and processes were in place to protect people from harm and abuse. People told us they felt safe and staff understood their responsibilities to report concerns.
Risk assessments were in place for people and were individual to their needs. Care plans gave guidance for staff to follow and staff told us they found them useful when caring for people safely.
Medicines were managed safely. Appropriate support was given to people that needed it and records that were kept, did not include any gaps or discrepancies.
The service was new and was only providing support to 2 people. There were enough staff employed to meet people’s needs. The registered manager had plans to safely increase the service and ensure they have staff available. Staff were recruited safely with relevant checks in place.
People had their needs assessed before receiving care. Care plans were personalised and included people’s needs and wishes. Care staff were given the opportunity to read care plans before supporting people. People and relatives told us they were involved in the care planning process and felt included.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care staff had received a thorough induction and a variety of online training to meet people’s needs. Some areas for improvement had been identified following a complaint received. However, appropriate actions had been taken and improvements had been made. People were supported to maintain a healthy diet and remain independent where possible.
People and their relatives told us staff were kind and caring. Feedback we received about the registered manager was positive. Staff, people and relatives all felt they provided a positive culture within the service. They felt listened to and part of the organisation. The registered manager was aware of their regulatory responsibilities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 7 February 2022 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.