Ilford Park Polish Home

Updated 5 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team on the first day consisted of two adult social care inspectors, an expert by experience and a Polish interpreter. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The inspection team on the second day consisted of two adult social care inspectors and a medicines inspector.

Service and service type:

Ilford Park Polish Home is a residential care home that was providing personal and nursing care for up to 95 people who qualify for admission under the 1947 Polish Resettlement Act. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced on the first day and announced on the second day.

What we did:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from the local authority and other professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection

During the inspection, we spoke with 13 people who lived at the service and two relatives to ask about their experience of the care provided. We also observed how people interacted with staff. We spoke with the registered manager, deputy manager, 12 members of staff, which included registered nurses, care staff, administration staff as well as a visiting health professional.

We reviewed a range of records. These included ten people's care records and medication records. We also looked at records relating to the management of the service. For example, systems for managing any complaints, checks undertake on the health and safety of the service, surveys completed by people and compliments received.

Updated 5 March 2019

About the service: Ilford Park Polish Home is a residential care home that provides personal and nursing care for up to 95 people who qualify for admission under the 1947 Polish Resettlement Act. At the time of our inspection there were 80 people living at Ilford Park.

People’s experience of using this service:

• The service met characteristics of good in all areas.

• The service had safe systems around safeguarding and risk assessment and implemented the least restrictive principle to promote people's safety and rights.

• People and relatives told us staff were kind and caring and they felt well cared for. They could express their views about the service and provide feedback.

• People were treated with dignity and respect.

• People were supported to take their medicines in a safe way, but handwritten changes to medicines records were not always recorded and signed by two members of staff. We made a recommendation to the provider about this.

• People were assisted to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems at the service supported this practice.

• There was enough staff on duty at the right time to enable people to receive care in a timely way.

• The provider had procedures in place to ensure potential staff were suitable to work at the service. We made a recommendation to the provider about reviewing their recruitment policies.

• Staff received appropriate training and support to enable them to perform their roles effectively.

• People's care was personalised to their individual needs. Some care plans, daily records and risk assessments would benefit from further person-centred information to ensure staff had the information they needed to provide responsive care.

• People were supported by staff to maintain good nutrition and hydration.

• We received mixed feedback about the meals provided by the home. Food was discussed at resident’s meetings and the chef regularly met with people. The menus were under review to ensure they reflected people’s choices.

• Staff worked well with external professionals to ensure people were supported to access health services and had their health care needs met.

• The service provided a variety of activities in line with people's interests and encouraged people's involvement.

• The environment was comfortable and was adapted to meet people's needs.

• Management and staff demonstrated a good understanding of and response to people's diverse needs.

• Appropriate governance processes were in place to ensure high quality care.

Rating at last inspection: Good (The date the last report was published was 18 August 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains good.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated Good.