20 December 2012
During a routine inspection
We received positive comments about the information that was provided to people. One person said, Excellent, I don't have to ask for it." People told us that all options for treatment were fully explained to them so they were able to make informed decisions about their treatment. People who used the service experienced safe and appropriate care for their disorders. A person said, "Just had physio. Always discuss progress levels and amount of pain since last visit."
We found that there were good standards of hygiene throughout all areas of the clinic. This meant that staff actively promoted infection control procedures.
There was an effective complaints procedure in place. We found that the clinic staff had not received a formal complaint during the last twelve months.