Our current view of the service
Updated
4 April 2024
Date of assessment 16 April to 5 May 2024.
An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability.
The service had improved. Risks to people were now managed safely and care plans guided safe practice. Medicines were now managed safely. The provider had oversight of quality monitoring and safety. Records were now accurate and contemporaneous.
People were now supported to have choice and control over their lives and were involved in planning their care. As a result of these improvements, the service is now rated good overall.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of the service
Updated
4 April 2024
The service maximised people’s choice, control, and independence. People told us they enjoyed living at Bethany. They felt safe and enabled to live their lives the way they wanted to. Comments from people included, “I am feeling quite positive at the moment, things are going to plan.” And “It’s good here; I like my life and don’t want to change any part of it at the moment.”
People received person-centred care that promoted their dignity, privacy, and human rights. People were supported in the least restrictive way and were involved in daily decisions about their lives and support needs. People told us they received support from staff who were kind and knew them well.
The values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive, and empowered lives. People were enabled to form community connections and had opportunities for work, social and leisure pursuits. Families and advocates were complementary about the service. Health and social care professionals provided positive feedback about outcomes for people.