11 July 2017
During a routine inspection
At the last inspection, the service was rated Good. At this inspection we found the service remained Good.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us the staff were “Kind” “Lovely” and “Nice” and they felt safe in their care.
Medicines were managed safely and people received their medicines at the correct times.
Staff had training, supervision and appraisals to enable them to effectively meet the needs of the people living at the home.
There were sufficient numbers of staff to support people safely and respond to people's health needs quickly.
Staff understood the requirements of the Mental Capacity Act 2005 and supported people to make decisions that were in their best interest.
People’s care and support was planned by a multi-disciplinary team of people. People told us they were supported to maintain good health and wellbeing, which included being provided with a nutritionally balanced diet and plenty of drinks.
People were supported to join in with social activities they were interested in and time was spent with some people on a one to one basis.
The management team completed a range of checks to make sure good standards of care and support were maintained. People felt able to raise concerns and said the management team listed to them and took action to resolve their concerns.
Feedback from the people, relatives and healthcare professionals was gathered and where any actions were identified these were actioned quickly.