10 February 2011 and 18 September 2012
During a routine inspection
Comments made about the service:
'Admitted beginning of October 2010. Excellent care, Mum was falling but as soon as she came here, they sorted it'.
'They picked up each time on chest or urine infections'.
'They are very good, we are very pleased'.
'Couldn't have picked a better home'
Comments made about staff:
'They are pretty good in seeing that he's OK'
'They pop in all the time'
'They have picked up each time on chest or urine infections'
'They always respond'
'Yes, they are very good'.
We also spoke with the Primary Care Trust's pharmacist about people's prescribed medications and staff practices in relation to administration of medications.