29 June 2022
During an inspection looking at part of the service
St Mary's Care Home is a care home providing personal and nursing care for up to 86 people. At the time of our inspection, there were 84 people using the service. The service supported older people living with dementia and nursing needs. The home is split into five different units, each with their own separate adapted facilities.
People's experience of using this service and what we found
People were provided with safe care because staff received regular support and knew their care needs very well. However, some records and guidance needed reviewing to ensure continuity of care delivery. We will check the provider's taken actions to address this area when we next inspect.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt valued and safe living at the service supported by staff who were considerate, kind and caring. Healthcare professionals told us their working relationships with the provider were at a high standard and effective.
People's risk assessments included mitigating strategies to keep people safe. There was enough staff to meet people's care needs in good time and staff spent time with people having conversations. People's medicines were managed safely and as prescribed. Staff were aware about the infection control procedures and hygiene requirements.
There was a clear leadership structure at the service with set values for inclusion and empowering of people. Quality assurance systems and processes were in place to ensure safe management of people's care. The management team told us that going forward they will not only act on individual people's feedback but analyse their feedback so that the necessary improvements to the quality and safety of the services could be made.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last overall rating for this service was good (published 24/02/2021).
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for St Mary's Care Home on our website at www.cqc.org.uk.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor the service and information we receive about them. If we receive any concerning information we may inspect sooner.