Loveday Kensington

Loveday Kensington is a residential care home providing nursing and personal care for up to 40 people. At the time of the inspection 23 people were living at the service, including older people, people with physical health conditions and those living with dementia. They also supported people who stayed for short periods of respite care.

Loveday Kensington accommodates people in one building across 4 floors, with each person having their own bedroom and en-suite bathroom. People also had access to communal living areas, a main dining area on the ground floor and a secure rooftop terrace area.

People’s experience of using this service and what we found

People who lived at the home were known as 'members' and the whole staff team across the service excelled at providing outstanding person-centred care, whilst in a luxury five star environment, which included fine dining and first class hospitality.

People and their relatives were overwhelmingly positive about the exceptional levels of care and support from a passionate and dedicated staff team. Comments included, “You simply cannot compare this level of care and service” and “[Family member] has always had a classy lifestyle and we wanted to continue this. They have the best care and I can assure you nothing else matches this in London.”

The service had a warm and homely environment and welcomed people’s friends and relatives, especially during mealtimes and organised events. This helped people maintain important relationships. Visitors told us they loved visiting the home. A relative said, "They know us well and I enjoy coming. The hospitality is amazing and it is for everybody. I feel part of the family.”

People received excellent care and support to help keep them in the best possible health, with immediate referrals to the relevant healthcare professionals if their health deteriorated. People and their relatives told us they had seen significant improvements in their health since moving in.

People benefitted from an excellent variety of activities, events and trips out that were organised to help reduce social isolation and enhance their health and wellbeing. Activities were tailored towards people’s likes and preferences which gave significant meaning and purpose.

People were cared for by a dedicated and compassionate staff team who felt valued and appreciated. Staff praised the working environment and the training and support they received to help provide high standards of care. One staff member said, “This is the best place I have ever worked. We make sure we go above and beyond in everything we do to give people a 5 star experience.”

People and their relatives were extremely positive about the management team and told us that nothing was too much trouble and they were always available. There were robust systems in place from the management team to ensure high standards of care were provided and maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 10 February 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.