26 June 2023
During an inspection looking at part of the service
Mountview is a care home providing residential care for up to 10 adults with learning disabilities or other complex needs. At the time of the inspection there were 9 people living at the home.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
The model of care and setting maximised people’s choice, control and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported with their medicines and able to take part in activities in their local area. Risk which was identified was recorded and monitored to keep people safe. The home was kept clean and tidy and staff followed infection control procedures.
Right care:
People received care which was person centred and promoted their dignity, privacy and human rights. Staff were kind and compassionate. Each person had an individual care plan detailing their preferences and how to support them if they were in distress. People also had access to a range of health and social care professionals. One healthcare professional said, “The staff responded to my request to work on someone’s mouthcare, gradually improving this step by step.”
People were kept safe by suitably recruited staff who had received the necessary training to perform their roles well. A recent safeguarding concern had been reported regarding 2 staff. This had been dealt with appropriately by the registered manager and provider.
Right culture:
The ethos, values, attitudes and behaviours of leaders and support staff ensured people using the service led confident, inclusive and empowered lives. The environment was welcoming. People, where possible, and those important to them, including advocates, were involved in planning their care and support. People’s care and the need to keep them happy and healthy was the priority for staff. Quality assurance checks were in place to continually review the service provided and make any changes as necessary.
We received a few negative comments regarding communication which the registered manager was made aware of to address.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 July 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service and to follow up on recent concerns we had received about the care and treatment people received at the home.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Mountview on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.