Archived: Samuel Hobson House

Updated 8 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was a comprehensive inspection which took place on 16 May 2017 and was unannounced. The inspection team consisted of one inspector.

We reviewed the information we held about the service. This included statutory notifications we had received, which are notifications the provider must send us to inform us of certain events, such as serious injuries. The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the local authority and commissioners for information they held about the service. We used this information to help us plan our inspection.

During the inspection, we spoke with three people who used the service and four relatives. We spoke with the registered manager, deputy manager, the senior team leader, two team leader’s one care staff member and the cook.

We observed the delivery of care and support provided to people living at the location and their interactions with staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records about how people received their care and how the service was managed. These included five care records of people who used the service, medicine administration charts, three staff records and records relating to the management of the service such as, quality audits, complaints, and safeguarding records.

Updated 8 June 2017

This inspection took place on 16 May 2017 and was unannounced. Samuel Hobson House is registered to provide accommodation for people who require nursing or personal care. At the time of our inspection there were 27 people living at the service some of whom were living with dementia.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were supported by staff that understood how to safeguard them from abuse and help them manage risks to their safety. Staff were recruited safely and people were supported by sufficient staff to meet their needs and maintain their safety. People received their medicines safely and as prescribed and were supported by staff that had been trained and had their competency assessed.

People received support from staff that had a good understanding of their needs and the skills required to meet them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had their dietary needs and preferences met and were offered a choice of food and drink. Staff understood people’s dietary requirements and the support they required. Peoples health and wellbeing was maintained by staff that understood their health needs and accessed support and advice from professionals where required.

People told us they had good relationships with staff and felt they observed their rights to privacy and treated them with dignity and respect. People could describe how staff gave them choices and told us they were encouraged to stay independent.

People had their needs and preferences met by staff that understood them, they were able to spend time doing things they enjoyed and we saw people had the chance to take part in a range of activities. People and their relatives understood how to make a complaint and we could see there was a policy in place to manage complaints.

People and their relatives told us the registered manager was approachable and staff told us they felt able to make suggestions about the service. Staff said they received support in their role from the management team and we could see there were systems in place to ensure people received good quality care.