7 June 2023
During a routine inspection
Touchheart Healthcare is a domiciliary care service providing personal care to people within their own home. At the time of the inspection, 24 people were using the service. At this inspection, the service was providing care for older people and people with dementia. Not everyone using the service received a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using the service and what we found.
All the people we spoke with gave positive feedback about the service, staff, and management. People spoken with were complimentary of the support they received from the staff. People told us they were able to contact the office when needed and felt that the office staff were very good.
The provider understood people's care needs well, including external support when this was required. The provider worked with other healthcare professionals to ensure people received additional support when needed.
People were encouraged to make choices about their care and given the support to do so.
People and relatives were involved in their care and supported in making decisions about their care. Care was person-centred.
People's medicines were safely managed.
When things went wrong, the provider learned lessons and developed improved systems to keep people using the service safe.
Rating at the last inspection
The provider was registered with the Care Quality Commission on 7 September 2020, and this is the first inspection.
Why we inspected
This is the first inspection of this service since the provider registered with CQC.