Woodside View

Updated 11 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 17 January 2022 and was announced. We gave the service two days’ notice of the inspection.

Updated 11 February 2022

Woodside View is a nursing home for up to twenty-six people including people who have dementia, physical and mental health needs. At the time of our inspection 15 people were living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was not at the home during the time of our inspection. A registered manager from another of the provider’s services was covering in her absence.

We last inspected Woodside View in July 2016 where we found the registered provider was in breach of two regulations. These related to assessing people’s capacity to make decisions and the effectiveness of their quality assurance systems. Following this inspection the registered provider sent us an action plan of how they would address these two issues. At this inspection we found that both concerns had been addressed by the provider.

The inspection took place on 21 September 2017 and was unannounced.

There was positive feedback about the home and caring nature of staff from people who live here.

People were safe at Woodside View. Staff understood their duty should they suspect abuse was taking place, including the agencies that needed to be notified, such as the local authority safeguarding team or the police.

Risks of harm to people had been identified and clear plans and guidelines were in place to minimise these risks. In the event of an emergency people would be protected because there were clear procedures in place to evacuate the building.

There were sufficient staff deployed to meet the needs and preferences of the people that lived here. The provider had carried out appropriate recruitment checks to ensure staff were suitable to support people in the home. Staff received a comprehensive induction and ongoing training, tailored to the needs of the people they supported.

People received their medicines when they needed them. Staff managed the medicines in a safe way and were trained in the safe administration of medicines.

Where people did not have the capacity to understand or consent to a decision the provider had followed the requirements of the Mental Capacity Act (2005). An appropriate assessment of people’s ability to make decisions for themselves had been completed. Staff were heard to ask people for their permission before they provided care.

Where people’s liberty may be restricted to keep them safe, the provider had followed the requirements of the Deprivation of Liberty Safeguards (DoLS) to ensure the person’s rights were protected.

People had enough to eat and drink, and specialist diets either through medical requirements, or personal choices were provided. People were supported to maintain good health as they had access to relevant healthcare professionals when they needed them. When people’s health deteriorated staff responded quickly to help people and made sure they received appropriate treatment.

Good interactions were seen throughout the day of our inspection, such as staff talking with people and showing interest in what people were doing. Care plans gave a good level of detail for staff to reference if they needed to know what support was required. People received the care and support as detailed in their care plans. The staff knew the people they cared for as individuals, and many had supported them for a number of years.

People had access to activities and these were being further developed by the activities co-ordinator.

People knew how to make a complaint. Where complaints and comments had been received the staff had responded to try to put things right.