Archived: Housing 21 - King Edward Court

We spoke with six people who received a service from this agency and one relative. They told us that they were satisfied with the service and that the staff arrived on time and stayed for the allocated time of their call. Some people told us they had signed their care plan to agree with their care and received their medication on time.

Staff recruitment records showed that new staff had been thoroughly checked to make sure they were suitable to work with vulnerable people.

Systems were in place to monitor the service that people received to ensure that the service was satisfactory and safe. People told us they did not have any complaints but would not hesitate to speak to the manger or staff if they had any concerns.

We found that improvements had been made to the care plans and record keeping.

They told us they had a team of staff who called regularly and they were reliable, arrived on time and stayed for the allocated time of the call. People said: "The staff are first class, they would do anything for you". "I am very happy with the staff and the service provided".

People showed us their records and said they had been involved in planning their care however care plans were not always detailed enough to show what care was being provided and how the staff managed risks.

All of the people spoken with said they did not have any complaints but would tell the staff or manager if they had any concerns. They said they had information in their care folders on how to complain about the service and had the opportunity to voice their opinions about the service being provided.