The Care Quality Commission

Archived: Housing 21 - Bradstow Court

Rumfields Road, Broadstairs, Kent, CT10 2FE 0370 192 4432

Provided and run by:
Housing 21

All Inspections

20 June 2013

During a routine inspection

We spoke with five people who used the service, four care staff and the team manager. People told us they were satisfied with the care being provided. They said they were encouraged to express their views and make or participate in making decisions relating to their care and treatment.

We found that individual personalised care plans were in place to make sure people were receiving the care they needed. Suitable arrangements were in place to make sure medication was managed and administered safely.

We found that the service recruited the right calibre of staff and that staff had the right skills and experience to meet people's needs. People said that they had been asked if they were satisfied with the service and felt their views were taken seriously. Systems were in place to monitor the service that people received to ensure that the service was satisfactory and safe.

People told us they did not have any complaints but would not hesitate to speak to the manger or staff if they had any concerns. People said: 'I am happy with the care, I would recommend the service'.

25 January 2013

During a routine inspection

People told us that they were satisfied with the service and would not hesitate to speak to the staff if they had any concerns. They told us the staff were polite and respectful and maintained their privacy and dignity. They told us they would recommend the service.

People who used the service said that staff consulted with them about how they wanted to be supported. We found that records showed how people received the health and personal care they needed. We saw that their needs had been reviewed to make sure staff had current information to support them with their changing care needs.

All of the four people with whom we spoke gave us positive feedback about the service. They said: "They ask us if we are happy with everything, we have no cause to complain". "The staff really cares about us, they are a lovely crowd". "The staff are good, they know what they are doing".

31 July 2012

During an inspection looking at part of the service

People using the service told us that they were treated with respect and staff were kind and caring. They said they felt listened to and supported to make decisions about their care.

People confirmed they were offered choices and were encouraged and supported to remain as independent as possible. They said there was enough staff on duty to cover their calls and staffing levels had improved since the previous inspection.

26 April 2012

During an inspection looking at part of the service

People told us that they were satisfied with the care they received. They said that the staff were polite and respectful but there was not always enough of them on duty.

People told us that they received the care they needed but felt more staff should be available to make sure their needs were fully met.

Staff told us that since the last visit in January, staffing levels had improved and planned breaks were in place. However during the last few weeks there had been staff sickness which resulted in reduced staffing levels. This also had an impact on completing the required tasks such as updating records.

23 January 2012

During a routine inspection

People told us that they were satisfied with the care they were receiving. They said that the staff were polite and respectful.

Some people said that the staff were rushed in the afternoons and thought more staff should be available. They confirmed that they usually received the support they needed but sometimes they had to wait, as on occasions staff were too busy to respond straight away.

People who use the service said that they were asked by the staff if they had any concerns and would not hesitate to discuss any issues with them. They said that the staff did their jobs well and worked well as a team.

Staff also said that they were rushed to fit in all of the calls in the afternoon as there were no planned breaks between calls.