The Care Quality Commission

Archived: Housing 21 - Buckland Court

Roosevelt Road, Dover, Kent, CT16 2FE 0370 192 4800

Provided and run by:
Housing 21

All Inspections

7 February 2013

During an inspection looking at part of the service

People knew about their records and told us they had signed to agree with their care plans. One person said that they knew about their records and could read them if they wanted to. They told us they had a folder in their home which the staff wrote in every day. People said: "The staff are very good, they always ask if there is anything else they can do for me". "The staff are a lovely set of ladies". "I am satisfied with the service".

We found that the provider had made improvements to people's personalised records to make sure they were accurate and fit for purpose.

19 October 2012

During a routine inspection

People who used the service spoke positively about the staff and felt that they were supported with their care needs. People said that all the staff were polite and respected their privacy and dignity.

They said staff were reliable, arrived on time and stayed for the allocated time of the call. However, sometimes their planned call was interrupted by the call bell system. They said that staff had the skills to do their jobs well.

People told us they did not have any complaints but would tell the staff or manager if they had any concerns. They said they had information in their care folders on how to complain about the service and had the opportunity to voice their opinions about the service being provided.