The Care Quality Commission

Archived: Housing 21 - Tresham

Tresham ERC, 27 Tresham Crescent, London, NW8 8TW 0370 193 4340

Provided and run by:
Housing 21

All Inspections

1 November 2012

During a routine inspection

People using the service were consulted on what care and support they wanted to receive. This was documented in their care plans which they (or their representatives) were asked to sign. Staff had been trained in consent and assessing people's mental capacity. One person using the service told us that staff from the service helped him in the way he wanted them to.

People using the service told us that they could not "find any fault" with the way services were provided and that staff were "always so helpful". Full assessments were conducted when a person started using the service, including of any risks that people may face. Staff were trained in what to do in emergencies.

People using the service told us they felt "safe" and "comfortable" with the staff. Staff had been trained in safeguarding vulnerable adults, including what the possible signs of abuse were and how to report any concerns.

There was a robust recruitment and selection procedure in place at the service, and appropriate checks were made on staff before they started work including on their right to work in the UK and whether they had a criminal record.

The service had a complaints policy and procedure which people using the service were made aware of. The policy and procedure included details on logging complaints, reviewing them and making appropriate changes.

12 August 2011

During a routine inspection

We contacted people who use the service and their families and they told us they felt treated with dignity and respect. They discussed the available care options with the agency before agreeing the type of care and support they want and when they need it.

They said the quality of care they receive from qualified and competent staff is generally good, delivered appropriately and they feel safe with the service they receive.

They did not comment directly on the support staff receive from the agency or the quality assurance system in place. They did tell us that there is frequent contact with the agency to identify that they are satisfied with the service they are getting and the staff who deliver it.