3 January 2013
During a routine inspection
People gave us positive feedback about staff. People described staff as caring and they told us staff had responded quickly if they were feeling unwell or they needed medical attention. People's comments included; "When I had a chest infection they got the doctor in straight away and I was given antibiotics" and "The staff are lovely, very respectful and kind".
We also spoke with a number of visiting relatives. They gave us good feedback about the service and they told us they felt the standard of care was good.
Staff told us they felt appropriately trained and well supported to carry out their roles and responsibilities.
People using the service told us they would be happy to approach the manager if they had any concerns or complaints about the service and they felt confident that the manager would address any concerns. Complaints records showed that complaints had been investigated and responded to appropriately.