29 May 2012
During a routine inspection
relatives. The people who use the service told us they were supported to make choices,
for instance food and when to shower. All of the people we spoke with said they were
treated with respect and dignity by staff at the service. Comments we heard that reflected
our overall view of the service included 'Staff are very kind and caring'... nothing is too
much trouble'..I feel like they are now my friends'.
All of the six relatives we spoke with were complimentary of the care their relative had
received. They told us they felt involved and supported to make difficult decisions.