Background to this inspection
Updated
5 October 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because we needed to ensure someone would be in the office to meet with us.
Inspection activity started on 5 September 2022 and ended on 19 September 2022. We visited the location’s office on 7 September 2022.
What we did before the inspection
We looked at all the information we held about this service. We used all of this to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with four people using the service, seven relatives and one friend. We spoke with seven staff including the registered manager, operations director, quality assurance manager, four care staff and had an email from one care staff. We also received feedback from three health and social care professionals about the service.
We reviewed a range of records. This included four people’s care plans and medicine records. We looked at three staff files in relation to recruitment and a variety of records relating to the management of the service.
Updated
5 October 2022
About the service
Caronne Care is a domiciliary care agency providing the regulated activity of personal care to people in their own homes. The service provides support to children and young people, young adults under 65, older people and those living with dementia, people with a physical, sensory, learning disability and autistic people, people who misuse drugs and alcohol and those with mental ill health. At the time of our inspection, 46 people were receiving personal care.
People’s experience of using this service and what we found
People received safe care from staff who knew them well. There was a safeguarding policy in place and the registered manager and staff knew how to identify and report any concerns.
The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited, with minor improvement needed.
Staff supported people with their medicines. People told us they received their medicines on time. Staff had access to personal protective equipment and there were effective infection prevention and control measures in place.
Staff had received an induction and training to enable them to meet people’s needs. We saw that supervisions and spot checks for staff were carried out and staff told us they felt supported to perform their role by the management and office team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and kind. They provided care and support to people in a respectful way.
The service carried out an assessment of each person’s needs and how they liked to be cared for and care plans included guidance for staff on how to meet those needs. Assessments of people at risk were identified and plans put in place to mitigate those risks.
People’s nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet. No-one at the service was receiving end of life care.
The registered manager sought support and liaised with health and social care professionals when needed. As a result, staff met people’s need safely and effectively.
People, relatives and staff spoke positively about the management of the service. Governance systems were in place to monitor, maintain and improve the quality of the service.
At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 February 2022 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.