10 February 2014
During a routine inspection
People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People were protected from the risks of unsafe treatment because their records were up to date and contained accurate information. Care records were reviewed and updated each time people came to use the service. This ensued that people's needs were accurately described.
The premises were clean, tidy and hygienic and there were effective systems in place to reduce the risk and spread of infection. We saw that cleaning and infection control audits were completed and up to date.
The organisation had a robust recruitment program that ensured the staff they employed were suitably qualified, skilled and experienced staff. We saw staff had a comprehensive induction program records were maintained of staff training and any gaps in the training needs of the staff were identified and provided for.
People who used the service were kept safe because there were effective systems in place to monitor the service. Complaints were treated seriously and dealt and in an effective manner.