Consultation records were designed for the specific treatment that was offered and completed appropriately. People were asked relevant questions around their medical history and medication that could impact on their treatment.
Appropriate checks were carried out before new employees begun work.
The service ensured that detailed records were made and kept of people's experiences. The records showed how treatment options had been discussed with people and how decisions had been reached.
We saw that staff ensured people's safety by taking a medical history and ensuring this was kept current by reviewing it at each visit.
Staff were given opportunities to keep their knowledge updated and current by being supported to attend a variety of training opportunities both internally and externally.